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Moving to new laptop but cant activate Lightroom 6

New Here ,
Sep 11, 2020

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I have 'signed out' of the lightroom instance on my old laptop, but when attenpting to use LR 6 on my new laptop I keep getting this message:

 

"The serial number <number> is already in use by the maximum allowed computers.  You need to deactivate another computer within 29 days to use this product"

 

So, having signed out - what else do I need to do to get the software working?

Windows 10 OS instance

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Moving to new laptop but cant activate Lightroom 6

New Here ,
Sep 11, 2020

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I have 'signed out' of the lightroom instance on my old laptop, but when attenpting to use LR 6 on my new laptop I keep getting this message:

 

"The serial number <number> is already in use by the maximum allowed computers.  You need to deactivate another computer within 29 days to use this product"

 

So, having signed out - what else do I need to do to get the software working?

Windows 10 OS instance

Topics

How to, Problem or error

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77

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Go to your Adobe account and examine your activations. You'll need to identify the old computer and deactivate the installation on it.

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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Thanks - I'll see if I can find it.  I have never noticed actiuvations in my profile/account before.

 

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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I am guessing that information is in here somewhere:  

https://account.adobe.com/orders

 

This is not easy to find

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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I can find downloads and serial numbers - but no tab/page/heading/item that shows activations - against any products that I have.  Does this page/heading exist any more?

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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I'm not using Lightroom 6. I'm using the creative cloud programs. But try going to Get Help, then My Plans, and then scroll to the bottom of that screen. That is where I see the list of activated devices.

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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OK -according to the documentation I need to click on Plans --> Manage Plan

 

I don't have that link.

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Sep 11, 2020 0
Adobe Community Professional ,
Sep 11, 2020

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Here is a link where you can initiate a live chat with Adobe. See if they can help you with this. I'm sorry, I have never dealt with Lightroom 6.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_sti...

Click on this in the lower right-hand corner of the screen:

Screenshot 2020-09-11 101627.jpg

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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Thanks for your help though - appreciated.

J

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Sep 11, 2020 0
JimHess LATEST
Adobe Community Professional ,
Sep 11, 2020

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When you use that link that I provided, be sure to only ask to have your activations reset.

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Sep 11, 2020 0
New Here ,
Sep 11, 2020

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UPDATE:  I now have two laptops that are not able to start lightroom 6 after signing outr of one of them.  Please help.

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Sep 11, 2020 0