My LightroomCC does not let me connect to my account anymore

New Here ,
Sep 18, 2020 Sep 18, 2020

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Hi, 

 

I am using Lightroom CC on my Mac and on my iPad. Since some time, my Mac has stopped receiving updates from my iPad uploads. It seems that I am not connected anymore, but when I go to the Help menu and click on Connexion, nothing happens. Any idea?

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How to, Mac, Problem or error, Sync

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Adobe Community Professional ,
Sep 18, 2020 Sep 18, 2020

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Use the Creative Cloud desktop app to make sure that you are signed in and have the most recent update of Lightroom installed on your Mac. On your iPad use the App Store to make sure the most current version is installed. If you still have problems, sign out and then sign back in to your account on both.

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New Here ,
Sep 19, 2020 Sep 19, 2020

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Thanks. I am actually using Lightroom CC desktop for Mac. Issue is that when I get in the help menu and click on Connexion, nothing happens. And the function Manage my account is disabled... I am a bit lost, I do not know how to reconnect to my account anymore.

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Adobe Community Professional ,
Sep 19, 2020 Sep 19, 2020

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You need to sign in with the Creative Cloud desktop app, not Lightroom.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I have done all of the above and am having the same problem. I have done the sign out/in and have checked that I have the up to date ipad app and desktop app... "Uploading... 384 pending (26%)" and missing photos on my desktop application. 

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