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My Premium account crashed and now all my pics are gone and I seem to have a Lightroom lite account

New Here ,
Jun 10, 2020

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Last week my Premium account crasshed. I had to sign in (which I never do) and when reopening all pics are gone and my account has transferred into a free version of LR. 

How do I retain all pics and old Premium account? 

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Presets or profiles, Problem or error

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My Premium account crashed and now all my pics are gone and I seem to have a Lightroom lite account

New Here ,
Jun 10, 2020

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Last week my Premium account crasshed. I had to sign in (which I never do) and when reopening all pics are gone and my account has transferred into a free version of LR. 

How do I retain all pics and old Premium account? 

Topics

Presets or profiles, Problem or error

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Advisor ,
Jun 10, 2020

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try logging in via the lightroom web client with the correct account.  the pics should be there.

also check your subscription didnt expire

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