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New Mac , Lightroom can't see images from my Canon 5d Mark III

New Here ,
Jan 24, 2020

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Just upgraded and brought a new Mac but having problems with lightroom reconising images through my canon mark iii 5D it seems to reconise my camera but not my images. i have tried my other sandisks to no avail. i have downloaded drivers on the cannon website still no avail. I have no issues on my old mac so its clearly a software isuue. Help

 

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New Mac , Lightroom can't see images from my Canon 5d Mark III

New Here ,
Jan 24, 2020

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Just upgraded and brought a new Mac but having problems with lightroom reconising images through my canon mark iii 5D it seems to reconise my camera but not my images. i have tried my other sandisks to no avail. i have downloaded drivers on the cannon website still no avail. I have no issues on my old mac so its clearly a software isuue. Help

 

{Thread renamed by moderator}

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Import and share, Mac

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156

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Jan 24, 2020 0
Adobe Employee ,
Jan 24, 2020

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Hi there,

 

That shouldn't be happening, could you please let us know the version of Lightroom you're working with? You can check the version by going to Help > System Info.

 

Also, have you tried copying a few images to the local drive and then try importing them into Lightroom to see if it works?

Regards,
Sahil

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Jan 24, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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I'm assuming you are connecting your camera straight to your computer, correct? What happens if you use Image Capture in MacOS to ingest your photos to a folder on your hard drive and then import your images into Lightroom from that folder? Do you get the same result?

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Jan 25, 2020 0
Adobe Community Professional ,
Jan 25, 2020

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Are you using MacOS Catalina 15.2 and connect your camera by a cable? There is a problem with MacOS Catalina 15.2, where images are not seen if you connect the camera to the computer via a cable. This is supposed to be solved when Catalina update 15.3 comes out. In the meantime, use a card reader (and copy the images manually to your hard disk first if Lightroom still doesn’t see them on the card).

-- Johan W. Elzenga, http://www.johanfoto.com

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Jan 25, 2020 0