I updated to the latest release of Lightroom on all my devices over 24 hours ago, and I am still seeing zero faces in the People view.
I have nearly 20,000 photos, and there are a *lot* of them of the same people, yet nothing shows up, it just seems to be broken.
I have uninstalled/reinstalled apps, but I am guessing this all happens server-side. There is zero indication from the UI that anything is actually happening. Is this intentional? I expected at least some kind of loading animation, or progress bar--anything really.
Honestly, assuming this is server-side--why on earth wasn't a lot of this indexing done *prior* to launch? This is a really bad user experience, it feels like my app is broken...
Any assistance would be greatly appreciated.
I have the same issues but a twist.
I use to have Classic Lightroom, and that has a face regonition built in. The people that I did tag from that show up in LRCC now. But only the pictures of them previously identified by me. Other pictures with those same people are not associated with them in people.
pictures not previously tagged in Classic are not yet indexed in LRCC. Going on 8 days now.
I contacted Adobe again today and they told me flat out that there is a major problem with Face Detection for LR CC ver 2.0 on their server side. "They are working night and day to resolve the problem."
That information is incorrect. There is not a bug in the servers. Indexing of accounts proceeds but it is not yet complete. If you haven't been indexed yet, could @Daniel Atkins you post back here, with your total image count in Lightroom CC as well as the amount of storage you are using? (Click the cloud icon to get that information) . Thank you for your patience.
Still waiting for face detection too, using 1.22Gb / 100Gb ... with a lot of pictures including the same persons.
Well you better tell this to your support people -- two different ones have given me the bug answer.
Rikk, Thanks for any help. My current image count is 15,732 and using 47.4 gigs. There are about 60 video clips/
I have been told by Adobe support there is a major bug that is causing this issue. The bug number is NMB-10295.
Adobe Have told me it should be fixed in a few days (that was a few days ago) but also I have been told this will be fixed in next update?
Which is correct? When will this be fixed? It’s all Very frustrating.
Same issue here. "No faces detected." I have 9,231 photos totaling 245.51 GB.
I also have zero pictures indexed after more than two weeks. I have more than 60 000 photos in the library so I understand it will take time but it would have been nice that they explain that it was going to take more time if we had a lot of pictures (if that's the case). I also felt this was a bug that Adobe was not trying to fix...
Hi. I've been in Lightroom CC for several weeks with over 15,000 photos...many of them with faces. Still nothing showing up.
What should I do next?