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No preview of my images in thumbnail in android on Lightroom mobile

New Here ,
Dec 18, 2019

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Every time I go into the app, my pictures just show as grey squares. I have no thumbnail previews of my pictures. Only when I click on one does it load. So I have to click on each of my 3,000+ pictures to find the one I need. I have uninstalled the app several times and once I reinstall it works,  until I leave and try to come back in and it does it all over again. How do I fix this? This app is vital to my business, used it now for a very long time, even pay for the subscription and never had any issues until now. I need this app to work, so any help will be highly appreciated. Thanks. Using Android.

 

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No preview of my images in thumbnail in android on Lightroom mobile

New Here ,
Dec 18, 2019

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Every time I go into the app, my pictures just show as grey squares. I have no thumbnail previews of my pictures. Only when I click on one does it load. So I have to click on each of my 3,000+ pictures to find the one I need. I have uninstalled the app several times and once I reinstall it works,  until I leave and try to come back in and it does it all over again. How do I fix this? This app is vital to my business, used it now for a very long time, even pay for the subscription and never had any issues until now. I need this app to work, so any help will be highly appreciated. Thanks. Using Android.

 

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Adobe Employee ,
Dec 18, 2019

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Hi there,

Sorry to hear about the previews issue with the Lightroom app, could you please let us know the version of Lightroom installed on the device?

 

Also, if you go to your Adobe account at http://lightroom.adobe.com and view the same album there, do you see previews in the web browser? 


Regards,
Sahil

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