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Paid plan reverts to trial mode [topic renamed by moderator]

New Here ,
Dec 26, 2019

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Hi,

I have an Educational Plan 

 

But its saying My creative cloud subscription has expired?

Help please. I tried doing the creative cloud fixxer thingy 😕 

And I believe its LightRoom as it was just working yesterday

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Paid plan reverts to trial mode [topic renamed by moderator]

New Here ,
Dec 26, 2019

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Hi,

I have an Educational Plan 

 

But its saying My creative cloud subscription has expired?

Help please. I tried doing the creative cloud fixxer thingy 😕 

And I believe its LightRoom as it was just working yesterday

Capture1.PNGCapture.PNG

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Problem or error

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40

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Adobe Community Professional ,
Dec 26, 2019

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See this help article.

 

Paid Creative Cloud Reverts to Trial Mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Adobe Community Professional ,
Dec 26, 2019

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The messages suggest that you have or had two different subscription plans, a Photography Plan and an all apps plan. The Lightroom account was possibly set up under a Photography Plan, then later you received a code for the full apps plan. I had something similar happen to me. If you have photos in the original plan, I think you will need to contact Adobe support to get them moved over to the new plan.

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New Here ,
Dec 26, 2019

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SOLVED kinda:

All applications worked BUT LIGHTROOM because my education plan does not cover lightroom cloud so therefore lightroom doesnt work... LightRoom Classic as it isnt in the cloud works tho 😄 

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Adobe Community Professional ,
Dec 26, 2019

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Yes that makes sense. Unfortunately some education plans do not include Creative Cloud services. You probably don't have CC Libraries, File Sharing, Cloud Docs or fonts either.

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