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Photo disappeared after Iphone got reset

New Here ,
Dec 11, 2019

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Hello,

 

I had a picture imported to my Lightroom app 3 week ago and edited it. My phone unfortunately had to reset after that because it got locked. I lost a lot of pictures in my iphone after that because they were not backed up in icloud, including the original photo of the one I imported to Lightroom. I then went to check it in my Lightroom app and saw it disappeared as well. Is it because I lost the original copy of it? Is there a way to find it and recover it? It was a picture of my previous trip. I lost all others in my iphone. So that one in Lightroom is the only hope I have left... Please help! I also have checked the deleted album but it was not there.

 

Thank you!

 

Bella

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Photo disappeared after Iphone got reset

New Here ,
Dec 11, 2019

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Hello,

 

I had a picture imported to my Lightroom app 3 week ago and edited it. My phone unfortunately had to reset after that because it got locked. I lost a lot of pictures in my iphone after that because they were not backed up in icloud, including the original photo of the one I imported to Lightroom. I then went to check it in my Lightroom app and saw it disappeared as well. Is it because I lost the original copy of it? Is there a way to find it and recover it? It was a picture of my previous trip. I lost all others in my iphone. So that one in Lightroom is the only hope I have left... Please help! I also have checked the deleted album but it was not there.

 

Thank you!

 

Bella

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163

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Adobe Community Professional ,
Dec 11, 2019

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If you reinstall the Lightroom App, and login with the same Adobe ID and password, that picture should still be accessible IF it had already been imported into Lightroom previously.

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New Here ,
Dec 11, 2019

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Hi Jim. Yes it was imported into Lightroom mobile and I edited it through it. I'm afraid of reinstalling the app because I see a lot of people having problem seeing their photos after doing so. I tried to login to my account on Lightroom website and I saw everything except for that picture. Is there a differnet way?

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Adobe Employee ,
Dec 13, 2019

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when you restore your iPhone frome a backup and the photo was not backed-up as part of you iOS and not synced to the Lr-server-side then unfortunately it's hard to preserve the photo.  Or have you synced your photo with the Lr Cloud? - Guido/Lr Mobile QE

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New Here ,
Dec 13, 2019

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Hi Greul. No unfortunately I did not have Lightroom cloud at that time... I was using the free version. I did not know that by loosing your original photos in the phone from formatting, you will also loose them in LR if not synced because I think I haved deleted some original pictures in my phone before and I did not loose them in LR. Are you able to see and find those lost photos on your end....? 

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Adobe Employee ,
Dec 16, 2019

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Unfortunately not. We are not able to retrieve your photos due to the fact that these had been only stored locally on your phone and the Lr app had been deleted as part of the reset. That said when your phone data is reset and you are not able to restore from a iOS back-up there is not much we can do. - Guido/ Lr Mobile QE

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