Highlighted

Photos & presets gone!!

New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

Today I opened my Adobe Lightroom app on my iPhone. It had logged me out strangely, so I logged back in and all of my photos and more importantly my presets were gone. This is the second time this has happened. The only thing I have done recently regarding my adobe account is cancel a free trial of adobe illustrator which shouldn't have affected my pre existing Lightroom account... it's incredibly frustrating as I had downloaded a bunch of presets I purchased which takes forever, I also had a bunch of presets saved that I had created... I currently have the adobe premiere subscriber as well as the photography plan. Is there a way to fix this problem and gets my content back and prevent it from happening again? Thanks! 

Topics

Bug, Crash or freeze, Problem or error, Sync

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photos & presets gone!!

New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

Today I opened my Adobe Lightroom app on my iPhone. It had logged me out strangely, so I logged back in and all of my photos and more importantly my presets were gone. This is the second time this has happened. The only thing I have done recently regarding my adobe account is cancel a free trial of adobe illustrator which shouldn't have affected my pre existing Lightroom account... it's incredibly frustrating as I had downloaded a bunch of presets I purchased which takes forever, I also had a bunch of presets saved that I had created... I currently have the adobe premiere subscriber as well as the photography plan. Is there a way to fix this problem and gets my content back and prevent it from happening again? Thanks! 

Topics

Bug, Crash or freeze, Problem or error, Sync

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 23, 2020

Copy link to clipboard

Copied

See https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

The 5.4.1 update fixes the problem, but the update itself does not restore the images and settings. It only solves the problem for people who had not updated yet. To restore the photos you need to have a way to restore your phone from a backup, like an iPhone from an iCloud backup. https://support.apple.com/en-us/HT204184

-- Johan W. Elzenga, http://www.johanfoto.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...