Photos being cropped after I copy preset in Lightroom

New Here ,
Jan 01, 2020 Jan 01, 2020

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When adding the preset to my photo it's cropping my photo. This is with every preset that I have. I can't figure it out at all. 😞 this is on my phone app.

 

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Adobe Employee ,
Jan 01, 2020 Jan 01, 2020

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Hi Jennifer,

That shouldn't be happening, could you please let us know the version of Lightroom you're working on and which device are you using?

 

Also, are you using default Lightroom presets or have you installed custom presets?


Regards,
Sahil

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New Here ,
Jan 03, 2020 Jan 03, 2020

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Hi.... I'm using my iPhone XR. It looks like it V.5.1.0.93E03A. I hope that's the version I just gave you. They are all presets that I purchased from Etsy. 
thank you very much! 

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New Here ,
Jan 16, 2021 Jan 16, 2021

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This is also happening to me. What did you do to resolve?  Thank you. 

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