Photos come up as black rectangle when opening select photos in Lightroom

New Here ,
Apr 02, 2021 Apr 02, 2021

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only recently i have had this issue i can view the photos no problem in the library with many others i have but i cannot view any photos when i click on them and try and edit them all i see is a black rectangle that blends in to the background. any help in solving this will be much appreciated.Picture1.png

 

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Bug, Problem or error, Windows

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Adobe Employee , Apr 02, 2021 Apr 02, 2021
Hi,   We're sorry about the trouble with Lightroom. Would you mind going to Lightroom.adobe.com to check if you're able to see the images that are opening up this way?   If they appear fine, please go to the Preferences for Lightroom, then Performance & disable the option to Use Graphics Processor. Once done, quit & relaunch Lightroom to check if that helps.   Regards, Nikunj

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi,

 

We're sorry about the trouble with Lightroom. Would you mind going to Lightroom.adobe.com to check if you're able to see the images that are opening up this way?

 

If they appear fine, please go to the Preferences for Lightroom, then Performance & disable the option to Use Graphics Processor. Once done, quit & relaunch Lightroom to check if that helps.

 

Regards,

Nikunj

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Many thanks

 

Problem solved

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