Photos gone after uograde

New Here ,
Oct 31, 2020 Oct 31, 2020

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I did 7 day free trial yesterday and purchased app after that and all my prior photos are gone out of LR. I have had Lightroom on my iphone for over a year with no issues u til I did that upgrade. Where are my photos???

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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Did you upgrade from within the app? Or from outside?

Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your fee version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 
Guido/ lr Mobile QE

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