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Photos stopped syncing to LR from iPhone camera roll

New Here ,
Jan 24, 2020

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Running LR (not Classic) on MacBook and LR mobile on iPhone here.
718 images of 19500 pre-existing images on iPhone have synced but then it quit.

New images sync fine. 
Signing out of LR on both devices and restarting on both devices hasn't helped. 

Thanks for your help!

 

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Photos stopped syncing to LR from iPhone camera roll

New Here ,
Jan 24, 2020

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Running LR (not Classic) on MacBook and LR mobile on iPhone here.
718 images of 19500 pre-existing images on iPhone have synced but then it quit.

New images sync fine. 
Signing out of LR on both devices and restarting on both devices hasn't helped. 

Thanks for your help!

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

TOPICS
How to, Problem or error

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Jan 24, 2020 0
Adobe Employee ,
Jan 24, 2020

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Hi Mark,

That shouldn't be happening, could you please check here and see if any syncing files are showing errors? https://lightroom.adobe.com/


Regards,
Sahil

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Jan 24, 2020 0
New Here ,
Jan 25, 2020

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Thanks, but no syncing errors visible.
--

*Regards,Mark Keating*

*Tele: 204-773-3854*
*SMS: 204-773-6853*

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Jan 25, 2020 0
LEGEND ,
Jan 25, 2020

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On the iPhone go to Settings >> Import

You should be able to activate auto-add from camera roll for photos, videos or both.

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Jan 25, 2020 0
New Here ,
Jan 25, 2020

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Yes it’s set to auto-add from camera roll (photos only). Tried turning it
off then on again without any luck.
--

*Regards,Mark Keating*

*Tele: 204-773-3854*
*SMS: 204-773-6853*

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Jan 25, 2020 0
LEGEND ,
Jan 25, 2020

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Are you keeping the Lr app open on the phone while syncing?

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Jan 25, 2020 0
New Here ,
Jan 25, 2020

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Yes
--

*Regards,Mark Keating*

*Tele: 204-773-3854*
*SMS: 204-773-6853*

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Jan 25, 2020 0