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Premium features not working on mobile app

New Here ,
Oct 09, 2019

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I purchased a premium sub for lightroom on my phone I even still have the email receipt I'm still on the same email and adobe account yet it constantly just tells me to get a free trial of pro, will not restore purchases as it says "duplicate purchase on other account" which isn't true. I never have issues with technology so it isn't anything obvious and I see a lot of other people having this issue and they just get pm'd the answer by support instead of it being answered publicly which is incredibly unhelpful. 

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Premium features not working on mobile app

New Here ,
Oct 09, 2019

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I purchased a premium sub for lightroom on my phone I even still have the email receipt I'm still on the same email and adobe account yet it constantly just tells me to get a free trial of pro, will not restore purchases as it says "duplicate purchase on other account" which isn't true. I never have issues with technology so it isn't anything obvious and I see a lot of other people having this issue and they just get pm'd the answer by support instead of it being answered publicly which is incredibly unhelpful. 

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Oct 09, 2019 0
Adobe Employee ,
Oct 09, 2019

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Hi there,

 

Sorry that the Premium features in Lightroom on your phone is not working as expected. Let us help make it right,

 

Could you please take a look at this article https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if that helps resolving the problem?

 

Thanks,

Akash

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Oct 09, 2019 0
Adobe Employee ,
Oct 10, 2019

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Hi Charlie

 

I see what's going on.  I will send you a private message with info that should help

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