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Presets and Photo Library Missing

New Here ,
Aug 25, 2020

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Opened my Lightroom mobile app to find all of my custom presets and photo library missing!!! I am aware of the pop up menu to toggle between Lightroom presets and custom presets and have checked everywhere they are typically found with no luck. I got in touch with app support online and they were literally no help. How can I revert my app to what it was previous to this last update?!

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Presets or profiles, Problem or error

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Presets and Photo Library Missing

New Here ,
Aug 25, 2020

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Opened my Lightroom mobile app to find all of my custom presets and photo library missing!!! I am aware of the pop up menu to toggle between Lightroom presets and custom presets and have checked everywhere they are typically found with no luck. I got in touch with app support online and they were literally no help. How can I revert my app to what it was previous to this last update?!

Topics

Presets or profiles, Problem or error

Views

56

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 26, 2020

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Are you using the free version, or do you have a subscription? For the free version, you can only recover the data if you have backup of your phone from before the update. 

If you have a subscription, you will have lost any data in LrMobile that hadn't yet synced to the cloud. There's a very long thread at the Adobe feedback site which covers this situation in more detail: https://feedback.photoshop.com/photoshop_family/topics/lost-my-pictures-and-presets-after-update-tod...

 

See also this Adobe post: Lightroom for mobile (5.4.0) on iOS and iPadOS

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New Here ,
Aug 26, 2020

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This happened to me, too! I opened my app today and hundreds of photos are missing, only photos from the first month that I had the app almost 2 years ago are still there. I was just on here last week editing photos...I'm so confused. Adobe, please do better, fix this issue, and explain what happened. 

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