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Presets completely messed up

New Here ,
Jan 25, 2019

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Hey guys,

I use LR CC on following devices: Macbook, iMac, iPad Pro and iPhone xs.

All apps are up to date!

I see a lot of threads about syncing issues and meanwhile I know how to delete all presets from MacOS devices and actually did that hundreds of times.

There are still 400 presets in my cloud, and no device is able to delete them all.

I just want to have a clean cloud, without any presets on all devices to start with a complete new sync of fresh presets.

But right now:

     Macbook and iMac have von presets. The cloud seems to be "clean" - but when I create a preset on my iMac, it won't be synced to my Macbook.

    

     iPad and iPhone have there own set of presets. I do not have the time to delete each of the presets at once, that would take days! I logged in and logged out,      reinstalled the apps... Nothing changed - they load always very old presets!

I am totally lost and I appreciate any help!

Is there a way that the support cleans everything in my cloud?

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Presets completely messed up

New Here ,
Jan 25, 2019

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Hey guys,

I use LR CC on following devices: Macbook, iMac, iPad Pro and iPhone xs.

All apps are up to date!

I see a lot of threads about syncing issues and meanwhile I know how to delete all presets from MacOS devices and actually did that hundreds of times.

There are still 400 presets in my cloud, and no device is able to delete them all.

I just want to have a clean cloud, without any presets on all devices to start with a complete new sync of fresh presets.

But right now:

     Macbook and iMac have von presets. The cloud seems to be "clean" - but when I create a preset on my iMac, it won't be synced to my Macbook.

    

     iPad and iPhone have there own set of presets. I do not have the time to delete each of the presets at once, that would take days! I logged in and logged out,      reinstalled the apps... Nothing changed - they load always very old presets!

I am totally lost and I appreciate any help!

Is there a way that the support cleans everything in my cloud?

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New Here ,
Feb 03, 2019

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I am wondering why this is my only Option to get Support by adobe? Is there anyone from the staff who could help?

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Adobe Community Professional ,
Feb 05, 2019

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This is a User to User Forum with minimal staff presence.

It may be best to also post here, where Adobe engineers monitor:

Lightroom CC for Desktop | Photoshop Family Customer Community

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Advocate ,
Feb 07, 2019

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This is not your only option. You can also contact Adobe Customer Care, if you'd like

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