Presets dissapeared

Dec 12, 2018

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about 50 of my presets have become unavailable.

i had them on both mobile Lightroom cc and on desktop.

I tried importing again and it says it did but I still can’t see them

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Presets or profiles, Problem or error

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Presets dissapeared

Dec 12, 2018

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about 50 of my presets have become unavailable.

i had them on both mobile Lightroom cc and on desktop.

I tried importing again and it says it did but I still can’t see them

TOPICS
Presets or profiles, Problem or error

Views

4.6K

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Dec 12, 2018 0
Adobe Employee ,
Dec 12, 2018

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Hi danielh,

We're really sorry for all the trouble. Are you missing for presets for all the images formats? Or just for jpeg's?

Are you facing this issue after the recent update of Lightroom CC?

Regards,

Mohit

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Dec 12, 2018 0
Dec 12, 2018

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Please help, my Lightroom CC presets also stopped syncing with Lightroom mobile after updates. Only presets that are not included in ‘show partially compatible presets‘ show up.

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Dec 12, 2018 1
Dec 12, 2018

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the presets don’t show up for raw files either.

its strange only some dissapeared but they are all the same format.

theh have just dissapeared

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Dec 12, 2018 0
Dec 13, 2018

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I'm experiencing the same issue for all image formats.

My presets appear in my mac lightroom CC but not my mobile version, even if I uncheck 'Hide Partially Compatible Presets' on the mac version so it can sync.

This needs to be fixed ASAP.

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Dec 13, 2018 2
Adobe Employee ,
Dec 14, 2018

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Have you recently setup a new iPhone from a ios- backup? We had an issue with an older Lr Mobile version that the presets where not part of the iOS backup. If that is the case and you have all your photos in sync with the server-side, could you try a re-install + resync and see if the presets are listed afterwards.  - Guido

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Dec 14, 2018 0
Dec 14, 2018

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Nope same phone and laptop.

They just vanished

Sent from my iPhone

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Dec 14, 2018 0
Dec 21, 2018

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I have the same issue. All my created presets I've been using for years and moved over from Lightroom Classic for editing have been deleted. I am travelling at the moment and taking photos and now am unable to work on any of my images. Adobe is supposed to be a professional service and they have left a bunch of people completely abandoned. Just roll back the update so we can keep working if you cannot have this fixed before Christmas. Seriously considering moving back to VSCO X for mobile editing.

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Dec 21, 2018 2
Dec 12, 2018

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I got the same problem as your guys after updated to latest version. Most of my presets on my mobile device were disappear. I tried to reinstall them but still didn’t work.

Please fix this problem as soon as possible.

(i missed presets for both format Raw and Jpeg)

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Dec 12, 2018 0
Dec 14, 2018

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I have same issue after update the Lightroom iOS and Lightroom CC MacOS to the latest version. 90% of my presets which I used to able to use on mobile version are gone now, but they are still shown in Lightroom CC MacOS.

Have tried to uninstall and reinstall both iOS and MacOS versions, but not working at all. Also tried to delete some presets and add them again into MacOS version, but still not working.

In addition, checked the Lightroom web version, same missing presets as seen in mobile version.

As new to Adobe Creative cloud, I see the syncing presets is the most important feature for me. Thinking to fully rely on Lightroom iOS to import vacation photos and edit on the road, and even plan to buy a iPhone camera connection kit. However, with this issue, I feel disappointed and have to re-evaluate it. Hope this can be fixed before Christmas.

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Dec 14, 2018 1
Dec 15, 2018

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Add to me the list of users who have this issue after the latest update. Most of my presets stopped syncing to my iOS devices.

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Dec 15, 2018 0
Dec 16, 2018

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I got the same issue as you. Hope Adobe fix this ploblem as soon as possible.

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Dec 16, 2018 0
Dec 15, 2018

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Same here.

Most of presets disappeared from web app and the iPhone app. This must have happened after the update because my iPad Pro app isn't updated and it still shows all the presets.

Waiting for a fix.

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Dec 15, 2018 0