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Presets missing in Lightroom

New Here ,
Oct 30, 2019

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I bought the presets in Lightroom and got a new phone but now they're missing. Any help would be appreciated in how to retrieve them 

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Presets or profiles

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Presets missing in Lightroom

New Here ,
Oct 30, 2019

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I bought the presets in Lightroom and got a new phone but now they're missing. Any help would be appreciated in how to retrieve them 

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Presets or profiles

Views

126

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Oct 30, 2019 0
Adobe Employee ,
Oct 30, 2019

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Hi There,

Sorry to hear about the missing presets, could you please let us know what device and what LR version you're using?

Are you able to see the presets here? https://lightroom.adobe.com/libraries

 

Do you have a subscription or are you using a trial?

 

Regards,
Sahil

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Oct 30, 2019 0
New Here ,
Oct 30, 2019

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I bought this last year and had trouble even beginning to actually use it now I can’t use it since I got a new iPhone 11. I don’t know what version is on because I’m settings on Lightroom is doesn’t state what version you’re using under settings...here’s what I purchased  BB25E38D-45BB-4F7A-A73E-84907F7A8DEF.jpeg

8C4AB800-E9D2-4BB0-A84C-7D731144F7A0.jpeg

 

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Oct 30, 2019 0