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Presets not syncing with Mobile

New Here ,
Dec 13, 2018

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Hi, I have removed my Presets from Lightroom CC as my App kept crashing. This has not removed fully from my Mobile device - There are thousands left on my Mobile, deleting them one by one is not an option - How can this be removed and synced without deleting them individually.

I was on your Chat ADB-4934782-Z3S2  - But your Agent decided to end the chat within 10 Seconds and I can't get in now.

Hi nadzbws,

Sorry to hear that the presets deleted from the Lightroom CC on your desktop are still showing up on the mobile device. Could you please sign out of the Lightroom CC mobile app and sign back in? You may also reinstall the application and see if that helps?

Thanks,

Ak

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Presets not syncing with Mobile

New Here ,
Dec 13, 2018

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Hi, I have removed my Presets from Lightroom CC as my App kept crashing. This has not removed fully from my Mobile device - There are thousands left on my Mobile, deleting them one by one is not an option - How can this be removed and synced without deleting them individually.

I was on your Chat ADB-4934782-Z3S2  - But your Agent decided to end the chat within 10 Seconds and I can't get in now.

Hi nadzbws,

Sorry to hear that the presets deleted from the Lightroom CC on your desktop are still showing up on the mobile device. Could you please sign out of the Lightroom CC mobile app and sign back in? You may also reinstall the application and see if that helps?

Thanks,

Ak

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Adobe Employee ,
Dec 14, 2018

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Hi nadzbws,

Sorry to hear that the presets deleted from the Lightroom CC on your desktop are still showing up on the mobile device. Could you please sign out of the Lightroom CC mobile app and sign back in? You may also reinstall the application and see if that helps?

Thanks,

Ak

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nadzbws LATEST
New Here ,
Dec 14, 2018

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Hi AK,

Many thanks, I have done that and I also un-installed and re-installed the App and it still has the same issue. I spoke to help and they gave me the link to Lightroom Downloader so I can restart again.

I have used that and it has downloaded the content. However it has downloaded them into Date Folders and not the Directory/Folder structure I had on Lightroom. How can I re-import all the pictures and in the same Directories and Folders . I have over 200GB of photos, so as you can imagine re-sorting them out again will be such a nightmare.

Thanks,

Nadim

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