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Presets not working on some image in latest app

New Here ,
Oct 06, 2020

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Hi. All of a sudden some of our presets (purchased and user made) don't work on some images. 

Yesterday was when it started after we purchased and synced some new presets.
it is inconsistent- DSLR and Mobile. Some images taken on the same day.

We have turned phone on and off, updated app (was happening on previous version so we updated).

They are working on the desktop and a second app install but that is an older version 5.2'ish 

Hoping Support can shed a light as it is very frustrating.

TOPICS
Bug, Presets or profiles, Problem or error

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Presets not working on some image in latest app

New Here ,
Oct 06, 2020

Copy link to clipboard

Copied

Hi. All of a sudden some of our presets (purchased and user made) don't work on some images. 

Yesterday was when it started after we purchased and synced some new presets.
it is inconsistent- DSLR and Mobile. Some images taken on the same day.

We have turned phone on and off, updated app (was happening on previous version so we updated).

They are working on the desktop and a second app install but that is an older version 5.2'ish 

Hoping Support can shed a light as it is very frustrating.

TOPICS
Bug, Presets or profiles, Problem or error

Views

17

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 06, 2020 0

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