Problems Importing images into lightroom from external hard drive

New Here ,
Jul 06, 2020 Jul 06, 2020

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Every time I import images from an extermal hard drive in to Lightroom the computer goes into a freeze, restarts it's self and reopens in a previous folder.   I am on a Mac, using Catlina.

 

Spent more than an hour on hold before speaking to a representative.   Did Not fix the problem.

 

Any thoughs.     Very disappointed with the Cloud!!!!!!!!!!!!!!

 

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Crash or freeze

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Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

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From inside Lightroom go to Help> System Info and Copy and Paste it in a reply here.

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