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Every time I import images from an extermal hard drive in to Lightroom the computer goes into a freeze, restarts it's self and reopens in a previous folder. I am on a Mac, using Catlina.
Spent more than an hour on hold before speaking to a representative. Did Not fix the problem.
Any thoughs. Very disappointed with the Cloud!!!!!!!!!!!!!!
From inside Lightroom go to Help> System Info and Copy and Paste it in a reply here.