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problems reading this photo.

Community Beginner ,
May 08, 2020

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Increasingly, I am getting the attached message when working with an image in the Development Module. 

Screen Shot 2020-05-08 at 9.29.17 AM.png

 

The image remains in the Library Module but the Development Module looks like this and is not usable.

 

Screen Shot 2020-05-08 at 9.53.10 AM.png

 

Assistance would be appreciated.

 

Jim Gonsman

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problems reading this photo.

Community Beginner ,
May 08, 2020

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Increasingly, I am getting the attached message when working with an image in the Development Module. 

Screen Shot 2020-05-08 at 9.29.17 AM.png

 

The image remains in the Library Module but the Development Module looks like this and is not usable.

 

Screen Shot 2020-05-08 at 9.53.10 AM.png

 

Assistance would be appreciated.

 

Jim Gonsman

TOPICS
Problem or error

Views

193

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May 08, 2020 0
Adobe Community Professional ,
May 08, 2020

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Try updating the driver for your graphics card. If that doesn't solve the problem then go to the preferences in Lightroom and disable GPU acceleration and see if that resolves the issue.

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May 08, 2020 0
Community Beginner ,
May 08, 2020

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Thanks for your reply Jim.  My first reply to that would not go due to "an unexpected error" so I am trying again.  I am not skilled with computer trouble shooting.  I have a 2 year old iMac and am using Lightroom 6.  I talked to someone at Apple Support re the graphics card and he was sure that the graphics card would have been updated along with the OS if such an update were available.

 

I was not able to find anything in the Lightroom preferences re GPU acceleration.  I did find one thing that might be relevent. See screenshot below.

 

Screen Shot 2020-05-08 at 6.03.41 PM.png

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May 08, 2020 0
Community Beginner ,
May 08, 2020

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One more thing and I hope this helps.  I attempted to export this image and got this reply.

 

Screen Shot 2020-05-08 at 8.57.58 PM.png

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May 08, 2020 0
Adobe Community Professional ,
May 09, 2020

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My mistake. Remove the checkmark from, "Use graphics processor". Try that and see if it makes a difference.

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May 09, 2020 0
jag44314 LATEST
Community Beginner ,
May 09, 2020

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I removed the checkmark and my fingers are crossed.

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May 09, 2020 0