I subscribed to LRcc two years ago, thinking it would be better than LR4... well to my surprise its been a nightmare! I'm not able to retreive a decade of images from LR4 and i'm still in a trial form of the LRcc. evertime i open this application its so frustrating i close it and say ill deal with it another day. Two years have gone by. does the trial mean i have not yet begun to be charged? My husband insists we have been paying $10.85 monthly,for a headache. Can anyone shed some light on this?
Bug, How to, Import and share, Mac, Performance, Problem or error
So first let's sort out the details of the software you mention-
There was a LR4 that was released in 2012. This software. the latest release, is now known as Lightroom-CLASSIC and is currently at Version 10.1 (a vast improvement over the 2012 LR4) and only available by a subscription to the "Photography Plan".
There is a 'new' product called "Lightroom" currently at Version 4.1 -it is Cloud Based and available on mobile devices as Lightroom-Mobile. It can also be used on a PC or Mac when it is referred to as Lightroom-Desktop. Blame Adobe for the confusing names!!
There is no longer any Adobe software that uses the "CC" suffix in the name. -ALL Adobe software is supplied via the Creative Cloud.
It is possible that you subscribed (and pay regularly) to the "Lightroom Plan" which does NOT include Lightroom-Classic and you only have access to the Cloud Version.
From your Lightroom- Post a Screenshot of the info panel from MENU: Help/System Info...
A screen-clip of your Creative Cloud Desktop App showing subscribed software may also help.