Re: Can not restore purchase but still getting charge monthly.

New Here ,
Feb 08, 2021 Feb 08, 2021

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Hello, 

I paid today after free trial on my Windows 10 and now it says the same thing as people above have stated? can you help? (This subscription has already been purchased with a different Adobe ID it says).

 

{Moved from Lightroom Mobile to Lightroom desktop forum by Moderator}

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Problem or error, Windows

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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I can see an active subscription applied to the Adobe-id which you use for this forum. Could you double check that you are signed-in with the same Adobe-id? Hope this helps. Guido/ Lr Mobile QE

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