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Re: Lightroom CC : I cant import photos - teams subscription

Community Beginner ,
Mar 17, 2020

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Hey Im having the same problem and I have tried all of those methods, I dont know what to do.

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Import and share

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Re: Lightroom CC : I cant import photos - teams subscription

Community Beginner ,
Mar 17, 2020

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Hey Im having the same problem and I have tried all of those methods, I dont know what to do.

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Import and share

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175

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Mar 17, 2020 0
LEGEND ,
Mar 17, 2020

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It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
• Lightroom v3.2; Lightroom Classic v9.2, Lightroom Mobile iOS v5.2, Lightroom Mobile Android v5.2
You can find this from your application menu:
Help >> System Info

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Mar 17, 2020 1
Community Beginner ,
Mar 18, 2020

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Heres this, I am on Windows 10

helpplr.PNG

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Mar 18, 2020 0
LEGEND ,
Mar 19, 2020

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I’m not sure why it’s not working. Did you try drag and drop from a folder into the Lightroom grid. If you click the cloud icon (top-right) do you see any sync errors?

 

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Mar 19, 2020 1
Community Beginner ,
Mar 19, 2020

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I tried to drag and it said there was an error, and I did not see the cloud icon you were talking about. Pictures attached

lr3.PNG

 

lrhelp2.PNG

 

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Mar 19, 2020 0
Community Beginner ,
Mar 19, 2020

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and when i go to exit this comes uplr4.PNG

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Mar 19, 2020 0
LEGEND ,
Mar 19, 2020

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It seems it could be a sync issue, a disk space issue or a combination of both. Can you log-in from a web browser using this link to see what is in the cloud.

https://lightroom.adobe.com/

 

If that shows nothing can you check your Adobe account and subscription status.

https://account.adobe.com/

 

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Mar 19, 2020 1
Community Beginner ,
Mar 20, 2020

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When i go on the first link, it brings me to this and loads forever (I gave it at least 15 minutes), andwhen I clicked the second link i saw nothing wrong and Lightroom was included in the subscription. It probably wont be disk spac either, because my computer is relatively new and still has a fw hundred gigs of space. Thanks for your help. 🙂

lr5.PNGlr6.PNG

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Mar 20, 2020 0
LEGEND ,
Mar 20, 2020

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Ah I've seen this before and believe its related to the Teams subscription. Do you have an office administrator who takes care of all software installations. It may be worth speaking as it could be something like a permissions setting that needs changing. Otherwise you or they will need to contact Adobe support directly. 

https://helpx.adobe.com/support.html

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Mar 20, 2020 1
Community Beginner ,
Mar 20, 2020

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Since schools out for a while, I might have to wait. Thank you. : )

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Mar 20, 2020 0
Buu_PT LATEST
New Here ,
Mar 21, 2020

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I'm having the same issue here. 

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Mar 21, 2020 0