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Re: Restore Purchase on iOS not working

New Here ,
Aug 10, 2020

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Charlie,

 

I'm having the same issue other users have reported here. Lightroom mobile app on my phone works fine, but on my MacBook Air it just spins as after I try to restore my purchase.

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Re: Restore Purchase on iOS not working

New Here ,
Aug 10, 2020

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Charlie,

 

I'm having the same issue other users have reported here. Lightroom mobile app on my phone works fine, but on my MacBook Air it just spins as after I try to restore my purchase.

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Aug 10, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi metzler33

I moved your post over to the forum for the Lightroom desktop product, where others who are more knowledgeable about the desktop app can help.  I can see your account is using the Lightroom web app trial, which the LR Mobile app can also use but the LR Desktop app cannot see.  

 

Please try Restore Purchase inside the LR desktop app on your mac.  If you have a valid subscription purchased via the Mac App Store that should help.  

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Aug 11, 2020 0
New Here ,
Aug 13, 2020

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Got it .. that was actually where I made the original purchase/trial was on the Mac for $9.99/month. Should I just repurchase it then?

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Aug 13, 2020 0
New Here ,
Aug 13, 2020

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That is also where my issue lies is selecting restore purchases on my Mac and then it continues to spin and never load.

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Aug 13, 2020 0
Adobe Employee ,
Aug 14, 2020

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Please contact Adobe Support directly as they have the best tools and training to help: Reach them by using the chat icon at the bottom right of this page: https://helpx.adobe.com/support.html

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Aug 14, 2020 0