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Script error when trying to launch Lightroom

New Here ,
Oct 10, 2019

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Bonjour, lorque j'ouvre lightroom celui ci me met ce message d'erreur 

15707117038101514894262442977887.jpg

Et quand je met ok il me donne celui ci

15707117594655339266897474005163.jpg

 ce qui fait que je ne peux plus utilser lightroom.

Pourriez vous me dire d'où vient le problème et comment le résoudre svp.

Merci d'avance 

 

 

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Script error when trying to launch Lightroom

New Here ,
Oct 10, 2019

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Bonjour, lorque j'ouvre lightroom celui ci me met ce message d'erreur 

15707117038101514894262442977887.jpg

Et quand je met ok il me donne celui ci

15707117594655339266897474005163.jpg

 ce qui fait que je ne peux plus utilser lightroom.

Pourriez vous me dire d'où vient le problème et comment le résoudre svp.

Merci d'avance 

 

 

{Thread title edited by Moderator}

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Adobe Employee ,
Oct 10, 2019

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Hi there,

 

We apologize for the issue you are facing while trying to launch Lightroom.

 

Would you mind launching the Creative cloud and checking if there is an update available for Lightroom? If there is, please update the software and then try to launch it.

 

Also, do you use a VPN on the computer? If yes, then please disconnect the VPN and then try to launch the application.

 

Regards,

Nikunj

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New Here ,
Oct 10, 2019

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Merci pour votre réponse.

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New Here ,
Oct 10, 2019

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J'ai déjà essayer de me deconnecter reconnecter a creative cloud, de d'installer et réinstaller egalement, mais rien n'a changé. Je ne sais pas si j'ai le vpn ( je ne sais pas ce que c'est dailleurs). Je vais regarder ça. Encore merci

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Adobe Employee ,
Oct 11, 2019

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Try to close or uninstall any anti virus that you have on the computer and check if you have any applications installed on the computer that may interfere with the internet connectivity.

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