Since using iPhone 12 Pro Max, videos uploaded to Lightroom via the app are not syncing

New Here ,
Nov 16, 2020 Nov 16, 2020

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I have noticed with videos taken on my new iPhone 12 Pro Max that they are not syncing properly on the cloud. They look like they've finished syncing on the phone, but when logging into another device there is a message on the video to say that it is still syncing. The videos are really short, the shortest one being 1 second and still having a sync issue. None of them are syncing apart from videos in slow motion (bizarre)! Is this a bug that will hopefully be fixed? We have two iPhone 12's and they are both doing the same. 

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Adobe Community Professional ,
Nov 16, 2020 Nov 16, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Lightroom forum so that proper help can be offered.

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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 As a workaround, could you try to turn off HDR under iOS settings->Camera->Record Video.  Hope this helps, Guido / Lr Mobile QE

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New Here ,
Nov 27, 2020 Nov 27, 2020

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Thanks for the workaround - I’m assuming at some point it will be fixed properly? Are you still working on a fix? Thanks

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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Yes. We are hoping to have this fixed soon. 

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New Here ,
Dec 02, 2020 Dec 02, 2020

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The issue still persists. I have found another workaround. If I go into the camera and hold down the photo button for a few seconds it starts to record a video. Strangely videos taken this way sync fine to Lightroom. However if I open the camera and swipe to video and then press the button to record, these files do not sync. I’m hoping there will at some point be a fix for this so I can sync the videos I'm currently not able to. 

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Adobe Employee ,
Dec 18, 2020 Dec 18, 2020

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We have just deployed a fix to our server-side. With that the issue should be resolved. Just let us know in case you still have problems with the videos-sync - Guido/ Lr Mobile QE

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New Here ,
Dec 18, 2020 Dec 18, 2020

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Thank you. I've just checked and it is indeed now syncing. However, the exposure in the videos has now become very bright 😬 I wonder if you're aware of this. If not are you able to replicate the issue?

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New Here ,
Jan 08, 2021 Jan 08, 2021

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I'm still having issues. The videos are syncing now but they have high exposure and not the same as the original file. I don't know if this is being looked at. Thanks for your help

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