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so i updated lightroom today, and now it crashes on start up, ive restarted, un installed and

New Here ,
Nov 05, 2019

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re installed

 

I fix that. I just switch off graphic acceleration...

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Crash or freeze, Problem or error, Windows

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so i updated lightroom today, and now it crashes on start up, ive restarted, un installed and

New Here ,
Nov 05, 2019

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re installed

 

I fix that. I just switch off graphic acceleration...

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Crash or freeze, Problem or error, Windows

Views

293

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Hello 

The same happened with my LR yesterday (05/11/2019) .... Re installation doesn't help... 

Please advise 

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Nov 05, 2019 0
LEGEND ,
Nov 06, 2019

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It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, MacOS Mojave (10.14) Catalina (10.15)
• Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24
You can find this from your application menu:
Help >> System Info

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Nov 06, 2019 0
Community Beginner ,
Nov 06, 2019

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Hello

  • Widnows 10 Pro v1903
  • Lightroom v3.0

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Nov 06, 2019 0
LEGEND ,
Nov 06, 2019

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You could try deleting the pref settings. To re-set the prefs  hold  down the two keys Alt & Shift while starting Lightroom. Timing is critical, so keep the keys pressed for a couple of seconds while double-clicking the desktop icon or clicking the taskbar shortcut. When you release the keys you should get a pop-up dialog and you need to click the Yes button. The application should then launch.

 

N.B. this restores the default preferences so if you have any custom settings e.g. local storage, disk usage etc. you will need to update them again.

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Nov 06, 2019 0
New Here ,
Nov 07, 2019

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..

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Nov 07, 2019 0
LEGEND ,
Nov 08, 2019

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Did you get it working?

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Nov 08, 2019 0
Community Beginner ,
Nov 10, 2019

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Hi Jon 

I did it and now LR opens... 

But when i want to load picture to edit, LR crash/close without any alarm or notification....

 

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Nov 10, 2019 0
Community Beginner ,
Nov 17, 2019

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I fix that. I just switch off graphic acceleration...

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Nov 17, 2019 0