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Some images could not be exported because we couldn't access the full size original

Community Beginner ,
Sep 23, 2018

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The photos are all synced and are online and available from my PC via Lightroom Classic.

However, when I try to save some photos from Lightroom CC on my Surface I get the message "some images could not be exported because we couldn't access the full size original"

The same file can be saved on my CC Mobile app but not on the Surface.

Why is this?  How can there be an error when I can get to the photos on two of the three devices?  Is there anything I can do to resync the CC version on the surface?

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Correct answer by john_beardsworth | Adobe Community Professional

Yes, you used Classic to sync them, and Classic only syncs smart previews, not full size originals. The message you get upon saving in LRCC is effectively telling you the same thing - it allows you to think you can export full size, then gives you a silly message saying it could never have done that anyway.

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Some images could not be exported because we couldn't access the full size original

Community Beginner ,
Sep 23, 2018

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The photos are all synced and are online and available from my PC via Lightroom Classic.

However, when I try to save some photos from Lightroom CC on my Surface I get the message "some images could not be exported because we couldn't access the full size original"

The same file can be saved on my CC Mobile app but not on the Surface.

Why is this?  How can there be an error when I can get to the photos on two of the three devices?  Is there anything I can do to resync the CC version on the surface?

Adobe Community Professional
Correct answer by john_beardsworth | Adobe Community Professional

Yes, you used Classic to sync them, and Classic only syncs smart previews, not full size originals. The message you get upon saving in LRCC is effectively telling you the same thing - it allows you to think you can export full size, then gives you a silly message saying it could never have done that anyway.

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Sep 23, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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You are getting it because, as you said, "The photos are all synced and are online and available from my PC via Lightroom Classic". So they are synced as smart previews, meaning that LRCC can't access the full size original and generates that rather stupid and unnecessary message.

You would not get it if you synced originals via LRCC or via a mobile app.

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Sep 23, 2018 0
Community Beginner ,
Sep 23, 2018

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Hang on - I used Classic to sync the photos

Mobile CC allows me access to the photos

PC CC does not

How is this possible?  Surely syncing photos to the cloud should mean I can access them with ANY version of Lightroom?  If not, then what's the point?

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Sep 23, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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ktomlinson74  wrote

How is this possible?  Surely syncing photos to the cloud should mean I can access them with ANY version of Lightroom?  If not, then what's the point?

You can access them from any version, but as I indicated in my previous post, if you select "Full Size" in the Save To dialog, that won't work if the full size file, i.e. the original, hasn't been synced. In that scenario, I suggest you use the "Custom" sizing option, then enter 2560 in the long edge box. That'll give you the maximum size of the Smart Preview available, which in fact should be the same size as the export from LRCC mobile if you used "Maximum Available".

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Sep 23, 2018 0
Adobe Community Professional ,
Sep 23, 2018

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Yes, you used Classic to sync them, and Classic only syncs smart previews, not full size originals. The message you get upon saving in LRCC is effectively telling you the same thing - it allows you to think you can export full size, then gives you a silly message saying it could never have done that anyway.

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Sep 23, 2018 0
Community Beginner ,
Sep 23, 2018

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Ok. Thanks for the info.  Such a shame Adobe make it so complicated.  These are my images and this is annoying to say the least.

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Sep 23, 2018 1
Adobe Community Professional ,
Sep 23, 2018

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I'm not sure the message is stupid and unnecessary, John.....though I do think that the export options from LRCC Desktop and LRCC mobile should be the same. Desktop allows for "Small, Full Size or Custom", but doesn't use any smarts when the user selects "Full Size" when only a Smart Preview has been uploaded. LRCC mobile, OTOH, doesn't offer "Full Size", it offers "Maximum Available" which is a lot more user-friendly.

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Sep 23, 2018 0
New Here ,
Jun 27, 2020

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I was not aware of the difference between the two unfortunately. I downloaded ~1400 of my wedding photos and began editing them on-the-go on my iPad and on my phone (whittling it down to around ~600 photos). (Long story is that the wedding photographer was unable to assist with this due to a personal emergency.) The original PC that contained all of these photos is very old and had Lightroom 3 on it and I uninstalled Lightroom on it. After reading this forum, I have reinstalled it Lightroom 3.6 on my laptop. My computer is too old to install Lightroom Class (doesn't meet requirements). How do I sync all the work I have done to the original sized photos? Or do I need to re-do all the work I have done? Many, many thanks to everyone for helping me on this!

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Jun 27, 2020 0
New Here ,
Jun 27, 2020

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Woops, I did not realize this was already solved here. I will repost!

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Jun 27, 2020 0