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Some of the images are grayed after importing from External HD

New Here ,
Apr 23, 2020

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Hi all, 
I recently started importing photos again to my LR catalog on my computer at home. Lightroom and the adobe suite is on an HDD inside my computer. I have my LR catalog(s) on my external SSD. When I imported photos last week, some were grayed out and others were rotated in some weird way. Now, I imported more photos and they are mixing with a previous important but with the same issue of either being grayed out or rotated. What should I do to try to fix this? Here are some screenshots. 

0c326114eafebac755195dbcc0af2048.jpg3ee7dc4c86a89d91e46857a61c040681.jpg

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Problem or error, Windows

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Some of the images are grayed after importing from External HD

New Here ,
Apr 23, 2020

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Hi all, 
I recently started importing photos again to my LR catalog on my computer at home. Lightroom and the adobe suite is on an HDD inside my computer. I have my LR catalog(s) on my external SSD. When I imported photos last week, some were grayed out and others were rotated in some weird way. Now, I imported more photos and they are mixing with a previous important but with the same issue of either being grayed out or rotated. What should I do to try to fix this? Here are some screenshots. 

0c326114eafebac755195dbcc0af2048.jpg3ee7dc4c86a89d91e46857a61c040681.jpg

Topics

Problem or error, Windows

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218

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Adobe Employee ,
Apr 24, 2020

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Hi there,

 

Sorry that Lightroom Claassic is showing gray thumbnails while importing images.

 

It it most probably a sign of hardware malfunction. However, I'd give a try to reset the oreview cache. Please checkout the steps mentioned in this article https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-gives-error-preview-cache.html and empty the preview cache. 

 

Let us know how it goes. 

Thanks,

Akash

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New Here ,
Apr 24, 2020

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hi, 
unfortunately, it did not work. I  just installed some new ram.
Thanks,
Parker

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Adobe Employee ,
Apr 28, 2020

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Hi Parker,

 

Thanks for the heads up.

 

Did installing some additional RAM helped sorting the problem?

 

Also, which version of Lightroom Classic are you working with?

 

Regards,

Akash

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