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Subscribed to CC with another email than the one I had the trial with and lost my catalog

New Here ,
Feb 21, 2019

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Dear support team and community members,

I was using Lightroom mobile to do some quick editing on my photos using a trial account. I recently paid for a subscription with an email address that wasn't the same that I used for my trial account. When I logged out from Lightroom CC and logged back in using the account with the active subscription, I noticed that there were no more photos in my catalog.

I would like to know how can I recover and link the catalog to my new email address with the active subscription.

Thanks

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Subscribed to CC with another email than the one I had the trial with and lost my catalog

New Here ,
Feb 21, 2019

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Dear support team and community members,

I was using Lightroom mobile to do some quick editing on my photos using a trial account. I recently paid for a subscription with an email address that wasn't the same that I used for my trial account. When I logged out from Lightroom CC and logged back in using the account with the active subscription, I noticed that there were no more photos in my catalog.

I would like to know how can I recover and link the catalog to my new email address with the active subscription.

Thanks

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68

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 21, 2019 0
selondon LATEST
Adobe Community Professional ,
Feb 24, 2019

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Peter Baust on this thread is probably the best person to assist you:

https://forums.adobe.com/message/10907474?tstart=0#10907474

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