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Sync concerns

Community Beginner ,
Apr 07, 2020

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Hello all (newbie here)

 

Please be kind, and patient ... I'm old and not a techie!

 

My desktop Lightroom (on a mac Cataline 10.15.4) says everything is synced.

 

My web based account says there are sync issues on 80 photos, going back a month approx. On each one is a note saying to start the desktop app, for the sync to re-start.

 

I've done this 4 times now.

 

No difference.

 

I like everything to be working properly. How can I fix this please?

 

Thanks in advance,

 

Bob

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How to, Mac, Problem or error, Sync

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Sync concerns

Community Beginner ,
Apr 07, 2020

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Hello all (newbie here)

 

Please be kind, and patient ... I'm old and not a techie!

 

My desktop Lightroom (on a mac Cataline 10.15.4) says everything is synced.

 

My web based account says there are sync issues on 80 photos, going back a month approx. On each one is a note saying to start the desktop app, for the sync to re-start.

 

I've done this 4 times now.

 

No difference.

 

I like everything to be working properly. How can I fix this please?

 

Thanks in advance,

 

Bob

Topics

How to, Mac, Problem or error, Sync

Views

288

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Adobe Community Professional ,
Apr 07, 2020

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Is the Desktop Lightoom the Cloud Based one or Classic? Also, which version are you using? (Go to Help>System Info)

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Community Beginner ,
Apr 08, 2020

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Hi selondon

 

Cloud based - sorry, I thought I was in the cloud based forum ...... I'm confused by what I should call this bit of software, as opposed to Classic!

 

Lightroom version: 3.2 [ 20200204-0604-bc5e360 ] (Feb 4 2020)

 

Is that what you needed?

 

Bob

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selondon LATEST
Adobe Community Professional ,
Apr 08, 2020

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You're in the correct forum Bob . Due to the confusing name change, many posts on here refer to Classic as it used to be called just Lightroom!

 

Can you identify one of these photos in Lightroom Desktop and make a small edit or add a keyword and see if that forces sync?

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