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Sync issues

Community Beginner ,
Mar 02, 2019

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Hello everyone.

There is an issue with syncing  which is clearly recognised by several users, according to my research.

I also have the same issue: CC on my phone stuck forever while uploading pictures, and black placeholders of CC on the Web.

And I tried all the solutions of restarting, closing down, clearing caches, reinstalling, all in various permutations. However  the issue remains.

Is Adobe going to work on this issue and provide a fix?

I am using a Huawei Mate 20 pro, and this issue suddenly appeared around 7-14 days ago (some experience people may identify it any update was deployed at that time?).

I am a user of Adobe products since years and these issues are annoying and waste a lot of time. Not to mention the money we pay for our subscriptions. I'd rather see less new exciting features and having a more stable and reliable work environment.

Thanks to anyone who can help! Cheers.

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Sync issues

Community Beginner ,
Mar 02, 2019

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Hello everyone.

There is an issue with syncing  which is clearly recognised by several users, according to my research.

I also have the same issue: CC on my phone stuck forever while uploading pictures, and black placeholders of CC on the Web.

And I tried all the solutions of restarting, closing down, clearing caches, reinstalling, all in various permutations. However  the issue remains.

Is Adobe going to work on this issue and provide a fix?

I am using a Huawei Mate 20 pro, and this issue suddenly appeared around 7-14 days ago (some experience people may identify it any update was deployed at that time?).

I am a user of Adobe products since years and these issues are annoying and waste a lot of time. Not to mention the money we pay for our subscriptions. I'd rather see less new exciting features and having a more stable and reliable work environment.

Thanks to anyone who can help! Cheers.

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Mar 02, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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It may be best to post here (where Adobe Engineers monitor):

Lightroom CC for Mobile devices | Photoshop Family Customer Community

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Mar 04, 2019 1
Community Beginner ,
Mar 04, 2019

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Thank you, I will try. In the meantime, hundred of pictures are waiting to be uploaded, since weeks, and I al looking around for alternatives to the (expensive) Adobe suite....

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Mar 04, 2019 0