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Synchronisation issue between LR classic and LR Mobile

Explorer ,
Aug 03, 2019

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Dear Adobe,

Is there a way to transfer RAW files I imported into LR Mobile (on iPad) onto a Desktop LR Classic? Like a certain way that I can rely on?

My issue is concerning synchronisation between LR classic and LR Mobile or the lack of when the internet connection is not perfect. Basically I empty my SD card into iPad Pro, then import the RAW files into LR Mobile (iPad), then I want to sync them with LR Classic (iMac Pro), but the sync alway get stuck at few percent (like 5% or something). I let it run for few days and it moves maybe 1%?

I’ve been in touch with your support over the phone and chat and they’ve been connected to my computer and your response was always the same: Get better provider, your internet speed is not enough.

Now... would I have have an option of better internet, I would get it. Believe me.

My internet speed, when you measured it, was just bellow your requirement. It is not 56kbs, it is just not the fastest.

However I use my internet to upload and download huge files (GBs) on daily bases. So I know that works. It might not be matter of seconds, but in an hour or two it will get from point A to point B.

So thats what I would expect here as well... it might take longer, but it will get from point A to point B.

But it doesn’t and I was left with only one option - start with all edits and selections over. There was just no way of transferring those RAW files and edits... I couldn’t believe that this would be an issue in your product.

Please let me know how can this be resolved and what can we expect from future.

All the best

Thanks in advance

K.

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Synchronisation issue between LR classic and LR Mobile

Explorer ,
Aug 03, 2019

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Dear Adobe,

Is there a way to transfer RAW files I imported into LR Mobile (on iPad) onto a Desktop LR Classic? Like a certain way that I can rely on?

My issue is concerning synchronisation between LR classic and LR Mobile or the lack of when the internet connection is not perfect. Basically I empty my SD card into iPad Pro, then import the RAW files into LR Mobile (iPad), then I want to sync them with LR Classic (iMac Pro), but the sync alway get stuck at few percent (like 5% or something). I let it run for few days and it moves maybe 1%?

I’ve been in touch with your support over the phone and chat and they’ve been connected to my computer and your response was always the same: Get better provider, your internet speed is not enough.

Now... would I have have an option of better internet, I would get it. Believe me.

My internet speed, when you measured it, was just bellow your requirement. It is not 56kbs, it is just not the fastest.

However I use my internet to upload and download huge files (GBs) on daily bases. So I know that works. It might not be matter of seconds, but in an hour or two it will get from point A to point B.

So thats what I would expect here as well... it might take longer, but it will get from point A to point B.

But it doesn’t and I was left with only one option - start with all edits and selections over. There was just no way of transferring those RAW files and edits... I couldn’t believe that this would be an issue in your product.

Please let me know how can this be resolved and what can we expect from future.

All the best

Thanks in advance

K.

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Aug 03, 2019 0
Adobe Community Professional ,
Aug 03, 2019

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This is a user-to-user forum. For feature requests and complaints, go to https://feedback.photoshop.com. Search for your feature request first. If it is already requested by someone else, then don't create a new thread but add your vote to the existing request.

-- Johan W. Elzenga, http://www.johanfoto.com

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Aug 03, 2019 1
Adobe Employee ,
Aug 05, 2019

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Hi K,

Thanks for reaching out to us!

It seems like a great idea, could you share this as a feature request here?

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom

This forum is monitored by our developers and they might look into it for future updates.

Regards,

Akash

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Aug 05, 2019 0
KRSTF LATEST
Explorer ,
Aug 05, 2019

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Hi Johan and Akash,

Thanks for your response, I will make sure to post this to feedback forum aswell.

However this is not feature request nor it is complaint or bug report. Actually I can’t believe that this would be an issue and I still hope, that someone here, maybe user, will tell me that I do something wrong and how to fix it. Or maybe there is a workaround?

I don’t know...

Thanks again for your response!

All the best

Kryštof

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Aug 05, 2019 1