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Synchronization in Lightroom not working between my laptop and new cell phone

New Here ,
Sep 10, 2020

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I bought a new cell phone and my synchronisation with my laptop doesn't work anymore. How can i fix this? Thanks for the support

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Synchronization in Lightroom not working between my laptop and new cell phone

New Here ,
Sep 10, 2020

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I bought a new cell phone and my synchronisation with my laptop doesn't work anymore. How can i fix this? Thanks for the support

TOPICS
How to, Problem or error

Views

22

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Sep 10, 2020 0
Adobe Employee ,
Sep 10, 2020

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Hi there,

 

Sorry that sync on your Lightroom mobile and Classic is not working.

 

Which version of Lightroom Classic and Lightroom mobile are you using? Would you mind checking the steps below?

 

1. The Lightroom Classic CC app is not logged into the same Adobe ID as the Lightroom CC Ecosystem. (Help>Sign Out(AdobeID)
2. The currently open Lightroom Classic CC catalog is not the catalog, you've specified for syncing. (Only one catalog can sync with your Adobe ID at a time)
3. Syncing is paused in the Lightroom Classic CC App

Click on your Identity Plate to verify you are logged in and that syncing is not paused. If you see the word "Start" on the Syncing area it means you've designated a different catalog for syncing.

4. Sync might be paused in Lightroom mobile app.

 

Let us know how it goes.

 

Regards,
Akash

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