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Syncing 6 photos forever Lightroom CC 3.1 in macOS Catalina 10.15.2

New Here ,
Dec 23, 2019

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I'm using Lightroom CC 3.1 in macOS Catalina 10.15.2. Seems that I have 6 photos syncing forever.

 

When I tried to filter out "syncing photos" by filter, no photos found.

I've tried option + cloud, nothing shown up there.

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Bug, Problem or error, Sync

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Syncing 6 photos forever Lightroom CC 3.1 in macOS Catalina 10.15.2

New Here ,
Dec 23, 2019

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I'm using Lightroom CC 3.1 in macOS Catalina 10.15.2. Seems that I have 6 photos syncing forever.

 

When I tried to filter out "syncing photos" by filter, no photos found.

I've tried option + cloud, nothing shown up there.

TOPICS
Bug, Problem or error, Sync

Views

113

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Dec 23, 2019 0
Adobe Employee ,
Dec 23, 2019

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Hi there,

 

Sorry that 6 images are stuck syncing in Lightroom 3.1 on your MacOS Catalina. 

 

Would you mind checking the sync status in Lightroom Web? Link: https://lightroom.adobe.com/

 

Also, do you have any other device on which Lightroom is installed? It is possible that the issue is actually on another device and you're seeing the pending sync on your computer.

 

Thanks,

Akash

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Dec 23, 2019 0
New Here ,
Dec 23, 2019

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There were 2 sync issues in LightRoom web, and I've removed the 2 issues as well as the 2 problematic photos. So if you can tell what else I should check in LightRoom web, surely I can check.

 

I'm using LightRoom Classic (on the same mbp), LightRoom mobile on one iPhone and one iPad. There were no issues reported from the other 3 clients, except for LightRoom CC.

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Dec 23, 2019 0
New Here ,
Dec 23, 2019

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I tried to generate the diagnosis log, and in the log I found below info. Looks it points to the same issue ?

Sync/Error Assets
1: 77490:419a753712974b9f85a7578b7bfb6c80:2
2: 77498:508f84c7e4194f42928512bb7c1b71a3:2
3: 77491:5562e70cb3d844e98e22bc3c208d6d18:2
4: 77489:5ae80269330f4e49a2cdd56c25fd8e81:2
5: 77499:bfa25c0f7f904ed294c0ea2005d608d2:2
6: 77492:e9437ccfb47b4a31974c4de7e194af41:2

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Dec 23, 2019 0
FelixYin LATEST
New Here ,
Dec 24, 2019

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Akash can you help ?

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Dec 24, 2019 0