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The file appears to be unsupported or damaged on Heic Export

New Here ,
Jul 19, 2020

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I got a problem with HEIC files on my desktop.

I have MacOS 10.15 Catalina and newly updated Lightroom Desktop 3.3

I added the files on my iPhone running the latest iOS with the latest Lightroom Mobile (5.3.1).

The images then synced over over the cloud. They can be opened and edited on both platforms.

On export I get the error "The file appears to be unsupported or damaged". This appairs on all HEIC files.

 

Any help is appreciated

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Bug, Import and share, Mac, Problem or error

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The file appears to be unsupported or damaged on Heic Export

New Here ,
Jul 19, 2020

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I got a problem with HEIC files on my desktop.

I have MacOS 10.15 Catalina and newly updated Lightroom Desktop 3.3

I added the files on my iPhone running the latest iOS with the latest Lightroom Mobile (5.3.1).

The images then synced over over the cloud. They can be opened and edited on both platforms.

On export I get the error "The file appears to be unsupported or damaged". This appairs on all HEIC files.

 

Any help is appreciated

TOPICS
Bug, Import and share, Mac, Problem or error

Views

239

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Jul 19, 2020 1
Community Beginner ,
Aug 18, 2020

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Does the company actually support its products??????  If it can't be compatible with Apple formats or at least acknowledge the issue why should we continue to subscribe?

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Aug 18, 2020 1
Explorer ,
Aug 19, 2020

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This seems to have been fixed in the latest release of LRC, 9.4. If you are still having this problem, please let Adobe know. 

 

UPDATE: This is not the case. Strangely, sometimes I get the error message on LR, sometimes I do not. So this actually appears to be an issue with sync.

 

Here are two workarounds:

 

1. Keep HEIC ('high efficiency'). Gather all the sync'd and unreadable HEIC files, open them as a group in Preview, select them all, then select Export As and choose JPG.  Then re-import them into LR.  

 

2. Change file format to "Most compatible" (JPG). On your iPhone, go to Settings then scroll down to Camera. Select Formats then choose 'Most Compatible'. 

 

Hope this helps.

Michael - Lightroom user since 2006.

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Aug 19, 2020 1
New Here ,
Sep 15, 2020

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Some how simply restarting my computer worked?! 

 

Prior to the reboot I received an error message saying "file appears to be unsupported or damaged" and post reboot I successfully exported the files... IDK...

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Sep 15, 2020 1
Explorer ,
Sep 15, 2020

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I actually have random HEIC files that LR can 'read' and others that it cannot.  And the files that it can and cannot read seem to change randomly.  

Michael - Lightroom user since 2006.

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Sep 15, 2020 0
ma_no LATEST
New Here ,
Oct 21, 2020

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Hi, I confirm that I have been able to solve this problem simply by restarting the computer...

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Oct 21, 2020 1