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The photo failed to load.

New Here ,
Oct 16, 2018

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With the new Lightroom updates this morning, my Lightroom mobile seems to be acting up.  I started to pick up where I left off last night on editing photos in my catalog and I am not able to edit any photo in the catalog.  When viewing each photo, the cloud in the upper right hand corner has a red exclamation mark.  It says "The photo failed to load.  There was an issue loading the photo.  Error code: T505.

Hi there,

As you're getting a photo loading error, could you please try uninstalling and reinstalling the application and let us know if it helps?

Regards,
Sahil

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The photo failed to load.

New Here ,
Oct 16, 2018

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With the new Lightroom updates this morning, my Lightroom mobile seems to be acting up.  I started to pick up where I left off last night on editing photos in my catalog and I am not able to edit any photo in the catalog.  When viewing each photo, the cloud in the upper right hand corner has a red exclamation mark.  It says "The photo failed to load.  There was an issue loading the photo.  Error code: T505.

Hi there,

As you're getting a photo loading error, could you please try uninstalling and reinstalling the application and let us know if it helps?

Regards,
Sahil

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Adobe Employee ,
Oct 16, 2018

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Hi there,

As you're getting a photo loading error, could you please try uninstalling and reinstalling the application and let us know if it helps?

Regards,
Sahil

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New Here ,
Sep 22, 2019

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I am also having this error today - any advice? Cheers.

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New Here ,
Oct 16, 2018

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Thanks for the help.  I did delete the app and then reinstall through the app store.  All my photos have reimported from the cloud to my iPad and I can now edit from Lightroom mobile and the photo loading error has gone away.

For others that may run into a similar problem, be sure that all syncing that you have setup between the mobile device and creative cloud as well as between the creative cloud and your laptop/desktop is completed prior to deleting the app to ensure no loss of your work.

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