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Trying to share an album with a client

New Here ,
Mar 22, 2020

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Hello,

I clicked on share the album and typed in my client's email. I copied the link and told her to click on the link and sign up. She is getting a message that the account already exists. Does the account already exist because I put her email in? If it does, I don't know what password to give her. Does she click create new account or does she click sign in? 

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Trying to share an album with a client

New Here ,
Mar 22, 2020

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Hello,

I clicked on share the album and typed in my client's email. I copied the link and told her to click on the link and sign up. She is getting a message that the account already exists. Does the account already exist because I put her email in? If it does, I don't know what password to give her. Does she click create new account or does she click sign in? 

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How to

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45

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selondon LATEST
Adobe Community Professional ,
Mar 24, 2020

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If you added her email and selected Invite Only then she should have had an invite, where she has to log in if she has an Adobe Account, or create one if she doesn't.

 

As far I know, you cannot create an account or a password for her and you adding her address will not do it either. 

Does she have another email you can try?. Although then she would need to create another Adobe account under that, which she may not want.

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