Highlighted

Two issues: 1. Presets are not downloading/syncing on mobile. 2. Desktop app freezes when preset tab

New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

Okay, so I recently switched over from Classic to the cloud based lightroom. I decided to start from scratch to avoid over complicating things. I'm upgraded to the 1tb cloud storage, and I am currently 11000/23000 photos synced. This is going slow due to very slow internet. This is not my issue, but worth knowing.

I have a package of 11000 presets which I have added from my desktop. I had to delete everything and re-add them again due to somehow getting duplicates, and choosing to delete in bulk rather than 1 by 1 deleting 11000 presets... Too exhausting of a concept.
Ever since I fixed this issue of duplication with my desktop I have encountered two issues.

1) First, the mobile app wont update the fix of my presets. It still has the duplicates. In the Sync tab, it says:
Downloading Presets ...
21023 Pending

This has been going on for about two weeks without change.

Device Info

Manufacturer: Samsung
Model: SM-J727v
Android OS version: 8.1.0
CPU Architecture: arm64-v8a
Open GL version: 3.2
GPU version: Adreno (TM) 506
RAM size: 1810.0mb
App version: 4.4.2 (arm8)
DNG capture supported: No
HDR capture supported: No

Device Storage: 11.2gb of 29.7gb used
I have an SD card, with the Use SD card option selected.

2) Second, everything seems to work great on desktop until I click on the Presets tab.
This caused lightroom to freeze and "lightroom is not responding' for about 5 to 10 minutes.
Once I can access my presets, selecting folders causes another 5 to 10 minute freeze. This is way too slow for the convenience of a preset.

I tried renaming the use presets folder. All other threads seem outdated, suggesting the update would fix the problem.


Lightroom version: 2.4.1 [ 20190911-1202-844edb7 ] (Sep 11 2019)
NGL Version: 1.10.0.4
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. G20AJ / Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 8135.3 MB
Real memory available to Lightroom: 8135.3 MB
Real memory used by Lightroom: 1472.8 MB (18.1%)
Virtual memory used by Lightroom: 1823.5 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 489MB / 4067MB (12%)
Camera Raw real memory: 489MB / 8135MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 750 (10.18.13.6482) - 2 GB

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Sleep\AppData\Roaming\Adobe\Lightroom CC

Topics

Crash or freeze, Presets or profiles, Problem or error, Sync, Windows

Views

241

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Two issues: 1. Presets are not downloading/syncing on mobile. 2. Desktop app freezes when preset tab

New Here ,
Oct 16, 2019

Copy link to clipboard

Copied

Okay, so I recently switched over from Classic to the cloud based lightroom. I decided to start from scratch to avoid over complicating things. I'm upgraded to the 1tb cloud storage, and I am currently 11000/23000 photos synced. This is going slow due to very slow internet. This is not my issue, but worth knowing.

I have a package of 11000 presets which I have added from my desktop. I had to delete everything and re-add them again due to somehow getting duplicates, and choosing to delete in bulk rather than 1 by 1 deleting 11000 presets... Too exhausting of a concept.
Ever since I fixed this issue of duplication with my desktop I have encountered two issues.

1) First, the mobile app wont update the fix of my presets. It still has the duplicates. In the Sync tab, it says:
Downloading Presets ...
21023 Pending

This has been going on for about two weeks without change.

Device Info

Manufacturer: Samsung
Model: SM-J727v
Android OS version: 8.1.0
CPU Architecture: arm64-v8a
Open GL version: 3.2
GPU version: Adreno (TM) 506
RAM size: 1810.0mb
App version: 4.4.2 (arm8)
DNG capture supported: No
HDR capture supported: No

Device Storage: 11.2gb of 29.7gb used
I have an SD card, with the Use SD card option selected.

2) Second, everything seems to work great on desktop until I click on the Presets tab.
This caused lightroom to freeze and "lightroom is not responding' for about 5 to 10 minutes.
Once I can access my presets, selecting folders causes another 5 to 10 minute freeze. This is way too slow for the convenience of a preset.

I tried renaming the use presets folder. All other threads seem outdated, suggesting the update would fix the problem.


Lightroom version: 2.4.1 [ 20190911-1202-844edb7 ] (Sep 11 2019)
NGL Version: 1.10.0.4
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. G20AJ / Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz
Logical processor count: 4
Processor speed: 3.1 GHz
Built-in memory: 8135.3 MB
Real memory available to Lightroom: 8135.3 MB
Real memory used by Lightroom: 1472.8 MB (18.1%)
Virtual memory used by Lightroom: 1823.5 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 11.4.1 [ 291 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 489MB / 4067MB (12%)
Camera Raw real memory: 489MB / 8135MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 750 (10.18.13.6482) - 2 GB

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Sleep\AppData\Roaming\Adobe\Lightroom CC

Topics

Crash or freeze, Presets or profiles, Problem or error, Sync, Windows

Views

242

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 16, 2019 0
New Here ,
Oct 18, 2019

Copy link to clipboard

Copied

I solved my mobile problem by deleting my data and having the cloud sync everything fresh. I still have my issue with the desktop application.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 18, 2019 0