Unable to access Lightroom

[kytnin]

I have been using Lightroom for years, and recentlyt subscribed to online program.  I have been unable to access Lightoom and cannot get access to my photos.  I have tried to call, cannot find an e-mail address    or someone to chat with.  I was on hold last week for more than 1 1/2 hours.  Finally accepted he fact no one was going to answer my call.  Unfortunately this has happend more than once.  I am being charged but cannot access Lightroom.  Can someone please let me know how to get help.

Thank you in advance for your courtesy

J. Kroger

[Rob_Cullen]

I have been using Lightroom for years,

Which VERSION? 

What NUMBER?

What OPERATING SYSTEM?

What OS VERSION?

subscribed to online program.

Which PROGRAM?

Subscribed to WHICH PLAN?

cannot get access to my photos.

Where are your photos?

cannot access Lightroom.

Again- which Lightroom? Explain. Provide Screen-shots. Do you see any Error messages?

Are you signed-in with the Adobe Creative Cloud Desktop App?