• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

unable to access my subscription

New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

i have taken lightroom subscripton from ios device and now in my macbook, im unable to use my subscrption. it tells to renew my subscription. whereas i renewed my subscription hours ago, after renewing the subscription it worked in ios device, but later on in macbook the subcription was not renewed

 

Views

124

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

LATEST

The lr  subscription  which you have purchased on iOS is only accessible on your mobile devices +LrWeb.

For Lr on your MacBook you need a different type of subscription which normally includes Lr on your mobile device. But to get this working I would  suggest to cancel the iOS subscription and only apply via your dektop machine.

Hope this helps. - Guido/ Lr Mobile QE

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines