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Unable to add photos, previously added photos not showing up

New Here ,
Dec 10, 2019

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Hello, I'm currently unable to add any photos to Lightroom. I've reset the preferences several times, rebooted, I am connected to my subscription according to the help menu (as well as in the Creative Cloud app), have plenty of space on my drives, and have removed/replaced the files in the AppData folder. I haven't seen any other suggestions on the forums. Does anyone have any other ideas? 

 

 
 
 

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Problem or error, Windows

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Unable to add photos, previously added photos not showing up

New Here ,
Dec 10, 2019

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Hello, I'm currently unable to add any photos to Lightroom. I've reset the preferences several times, rebooted, I am connected to my subscription according to the help menu (as well as in the Creative Cloud app), have plenty of space on my drives, and have removed/replaced the files in the AppData folder. I haven't seen any other suggestions on the forums. Does anyone have any other ideas? 

 

 
 
 

Topics

Problem or error, Windows

Views

51

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Moksa99 LATEST
New Here ,
Dec 10, 2019

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Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Computer model: System manufacturer System Product Name / Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
Logical processor count: 16
Processor speed: 3.6 GHz
Built-in memory: 32688.6 MB
Real memory available to Lightroom: 32688.6 MB
Real memory used by Lightroom: 688.8 MB (2.1%)
Virtual memory used by Lightroom: 1293.3 MB
Memory cache size: 359.0 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16344MB (0%)
Camera Raw real memory: 0MB / 32688MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Radeon RX Vega (25.20.15002.58) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\codyt\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\codyt\AppData\Local\Adobe\Lightroom CC\Data

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