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Unable to Import

New Here ,
Mar 21, 2020

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Downloaded a trial of Lightroom yesterday.  Not able to import any images, I've tried to add raw files and raw/jpeg, getting a message "the files were not recognized by the raw format support". Also received a message, "could not read preview ".  Using a 2010 Mac with the Catalina operating system.

 

Bob

 

Bob

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Unable to Import

New Here ,
Mar 21, 2020

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Downloaded a trial of Lightroom yesterday.  Not able to import any images, I've tried to add raw files and raw/jpeg, getting a message "the files were not recognized by the raw format support". Also received a message, "could not read preview ".  Using a 2010 Mac with the Catalina operating system.

 

Bob

 

Bob

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Import and share

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82

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Adobe Community Professional ,
Mar 21, 2020

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Most likely you did not give Lightroom permission to access external drives in Catalina System Preferences - Privacy & Security - File Access.

-- Johan W. Elzenga, http://www.johanfoto.com

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New Here ,
Mar 21, 2020

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No I didn’t, thanks for the advice.
Bob

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New Here ,
Mar 22, 2020

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Doing some further research on the board, looks like there are some unresolved compatibility issues between Catalina and Lightroom.  I'm using Lightroom 5.

 

bob

Bob

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Adobe Community Professional ,
Mar 22, 2020

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Incompatibilities between Lightroom 5 and Catalina do indeed exist and will never be resolved because Lightroom 5 is no longer supported. If you use legacy software like that, then be careful upgrading your system software.

-- Johan W. Elzenga, http://www.johanfoto.com

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