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Unable to restore purchase of Lightroom on iPad Pro

New Here ,
May 08, 2020

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I have an ongoing subscription for light room on the iPad. I haven't used the app in a while. When I login I don't have any premium features and it won't let me restore them. It says I have "Duplicate Purchase - The subscription has already been purchased by the App Store with a different Adobe ID". I have always had the same Apple ID and email so this is definitely an error.

BA0C7CFA-D202-473F-B34B-B5C13F39782B.jpeg

Any ideas on how to fix?

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Unable to restore purchase of Lightroom on iPad Pro

New Here ,
May 08, 2020

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I have an ongoing subscription for light room on the iPad. I haven't used the app in a while. When I login I don't have any premium features and it won't let me restore them. It says I have "Duplicate Purchase - The subscription has already been purchased by the App Store with a different Adobe ID". I have always had the same Apple ID and email so this is definitely an error.

BA0C7CFA-D202-473F-B34B-B5C13F39782B.jpeg

Any ideas on how to fix?

TOPICS
Problem or error

Views

151

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 08, 2020 0
Adobe Employee ,
May 08, 2020

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Hello, that message means you already have subscribed another Lightroom account.  I see you sent me a private message too.  I will respond to that so I may share some info with you more privately.

Kind regards,

Charlie

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