Highlighted

Unable to Sync mobile lightroom and desktop

New Here ,
Oct 26, 2019

Copy link to clipboard

Copied

Hi, could someone help? I was using LR mobile with an icloud.com address, then I bought creative cloud account and installed the desktop LR. I created an account with the Apple login details, but basically the same email address. Now I can't import the presets from Mobile because it looks like the system thinks I have two different accounts:

1. Mobile is with icloud.com address, but the app shows I have no creative cloud

2. The desktop one with apple ID xxxx &xxxx .com. When I log in to Adobe, desktop version has this strange email, and not my actual icloud.com. 

As a result, I don't know how to connect them and sync presets. Please help 🙂

 

{Personal infomation removed by Moderator} 

Topics

Import and share, Mac, Problem or error, Sync

Views

187

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to Sync mobile lightroom and desktop

New Here ,
Oct 26, 2019

Copy link to clipboard

Copied

Hi, could someone help? I was using LR mobile with an icloud.com address, then I bought creative cloud account and installed the desktop LR. I created an account with the Apple login details, but basically the same email address. Now I can't import the presets from Mobile because it looks like the system thinks I have two different accounts:

1. Mobile is with icloud.com address, but the app shows I have no creative cloud

2. The desktop one with apple ID xxxx &xxxx .com. When I log in to Adobe, desktop version has this strange email, and not my actual icloud.com. 

As a result, I don't know how to connect them and sync presets. Please help 🙂

 

{Personal infomation removed by Moderator} 

Topics

Import and share, Mac, Problem or error, Sync

Views

188

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
JimHess LATEST
Adobe Community Professional ,
Oct 26, 2019

Copy link to clipboard

Copied

Don't know anything about using Lightroom Mobile with iCloud. However, I can tell you that in order to make Lightroom Mobile and Lightroom Desktop work together they both must be logged in with the same Adobe account, i.e. the same username and password. That's really all I can tell you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...