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Unknown files stuck in pending sync status Lightroom

New Here ,
Dec 30, 2019

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As seen in the screenshots, I've had 3 images seemingly stuck in "syncing" status for months, but have no idea where/what they are because no errors come up. When I look from the LR desktop side, all is in good order so I assume it's something specific to LR CC. 

 

Annotation 2019-12-30 235221.jpgAnnotation 2019-12-30 235249.jpg

 

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Unknown files stuck in pending sync status Lightroom

New Here ,
Dec 30, 2019

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As seen in the screenshots, I've had 3 images seemingly stuck in "syncing" status for months, but have no idea where/what they are because no errors come up. When I look from the LR desktop side, all is in good order so I assume it's something specific to LR CC. 

 

Annotation 2019-12-30 235221.jpgAnnotation 2019-12-30 235249.jpg

 

{Thread renamed by moderator}

TOPICS
Bug, Problem or error, Sync

Views

213

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Dec 30, 2019 0
Adobe Employee ,
Dec 31, 2019

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Hi there,

As images are stuck at syncing in Lightroom, could you please try the steps below and let us know if it helps?

 

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (
     
    ), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (
     
    ). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

 

Regards,
Sahil

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Dec 31, 2019 0
New Here ,
Jan 07, 2020

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Hello,

 

No these techniques did not work. As shown in my original screenshot, I am not able to locate any files that are actually syncing. When I try the flag/rating trick, I am always left with 3 mystery files "syncing".

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Jan 07, 2020 1