User cannot add photos to CC lightroom, option is greyed out, cannot access file options as well

[DMundin]

Title, 

steps to resolution already tried: alt+shift at start to reset user preferences and then closing out cc lightroom and restarting the application

result: user still unable to add photos, option still greyed out, file function still does not let user add photo

looking for solution

[JP Hess]

When did this start happening? Have you ever been able to add images? Are you signed in to the creative cloud application manager? What version of Lightroom are you using?

[DMundin]

1.We are using the Creative Cloud Version of lightroom.

2 This started October 23rd

3. Yes we were able to add photos before this point.

4. We are signed into Creative Cloud, we run application from the creative cloud suite.

- As stated we have already attempted to reset preferences then close, then restart application.

is there another method we can try?

Thank you

[DMundin]

I should also note, that in lightroom it is stating that i am offline, although i'm connected to a wired internet connection

[DMundin]

I haven't heard a reply to this question form anyone in a long time, is this being worked on or is there a fix?