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User cannot add photos to CC lightroom, option is greyed out, cannot access file options as well

New Here ,
Oct 31, 2019

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steps to resolution already tried: alt+shift at start to reset user preferences and then closing out cc lightroom and restarting the application

 

result: user still unable to add photos, option still greyed out, file function still does not let user add photo

 

looking for solution

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User cannot add photos to CC lightroom, option is greyed out, cannot access file options as well

New Here ,
Oct 31, 2019

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Title, 

steps to resolution already tried: alt+shift at start to reset user preferences and then closing out cc lightroom and restarting the application

 

result: user still unable to add photos, option still greyed out, file function still does not let user add photo

 

looking for solution

Topics

Problem or error

Views

44

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Adobe Community Professional ,
Oct 31, 2019

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When did this start happening? Have you ever been able to add images? Are you signed in to the creative cloud application manager? What version of Lightroom are you using?

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New Here ,
Nov 04, 2019

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1.We are using the Creative Cloud Version of lightroom.

 

2 This started October 23rd

 

3. Yes we were able to add photos before this point.

 

4. We are signed into Creative Cloud, we run application from the creative cloud suite.

 

- As stated we have already attempted to reset preferences then close, then restart application.

 

is there another method we can try?

 

Thank you

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New Here ,
Nov 06, 2019

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I should also note, that in lightroom it is stating that i am offline, although i'm connected to a wired internet connection

 

LIGHTROOM ERROR1.jpg

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New Here ,
Nov 21, 2019

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I haven't heard a reply to this question form anyone in a long time, is this being worked on or is there a fix?

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