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Very frequent crashes during healing brushing on Mobile on IPAD Pro

Explorer ,
Feb 01, 2020

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I frequently have to kill and restart Lightroom when retouching. By frequently I mean every few minutes.The symptom is the app locking up and not responding. The app is really nice to work with for 5 minutes at a time. Most often this happens when resizing an image, but sometimes just at random. It always recovers fine when resta

 

Anyone else see this or similar? Is there anything I can do to stabilize it or is this par for the course?

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Very frequent crashes during healing brushing on Mobile on IPAD Pro

Explorer ,
Feb 01, 2020

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I frequently have to kill and restart Lightroom when retouching. By frequently I mean every few minutes.The symptom is the app locking up and not responding. The app is really nice to work with for 5 minutes at a time. Most often this happens when resizing an image, but sometimes just at random. It always recovers fine when resta

 

Anyone else see this or similar? Is there anything I can do to stabilize it or is this par for the course?

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Feb 01, 2020 0
Adobe Community Professional ,
Feb 02, 2020

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Are you sure you are using the correct version? There is 'Adobe Lightroom for iPad' and 'Adobe Lightroom Photo Editor'. The latter will most like install on the iPad too, but is meant for the iPhone only.

-- Johan W. Elzenga, http://www.johanfoto.com

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Feb 02, 2020 0
Explorer ,
Feb 02, 2020

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I am using the IPAD version, got it from the Apple store. Why am I getting
these errors when apparently no one else is? Something in the IPAD
settings? I find Safari a bit flaky too, but otherwise the IPAD runs fine.
--
Jeffrey Skinner

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Feb 02, 2020 0
Adobe Employee ,
Feb 03, 2020

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Hi,

could you give us some more info on what kind of brushing you're doing?
Heal/Clone or Selective edits?

Can you explain what you mean by resizing, do you mean cropping or zooming?

Are you brushing fast/slow, with or without stylus?
Exact iPad Pro version and iOS version would help too.

Thanks,
Ignacio

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Feb 03, 2020 0
Explorer ,
Feb 03, 2020

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I’m at IOS 13.3.1, the latest. I just installed that and haven’t worked Lightroom in it yet. Previously I was at some prior version of IOS 13.
 
I’m using all the editing features, heal clone and selection tools, with a stylus most of the time. Speed depends on what I am doing.  Often fast when I have a lot of fill to do.
 
The usual trigger is resizing (zooming in/out) the subject with a pinch gesture (not talking about cropping). Lightroom seems to lose track of where it is and then the controls freeze and Lightroom has to be killed and restarted. This works 90% of the time, though 10% a second restart is required.
 
I really like this app. I hope my problems with it are temporary.

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Feb 03, 2020 0
Adobe Employee ,
Feb 03, 2020

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You might be running into a bug, I've pinged you privately for more info.

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Feb 03, 2020 0
Explorer ,
Feb 03, 2020

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The videos exceed the 25 mb limit for attachments. Here is a link to it on
Google Drive

https://drive.google.com/file/d/1I9V6Vzo1CnSm0XJioht8Rtk00J-0AI75/view?usp=drivesdk

In this case I did a zoom using pinch then applied the healing brush, with
fast strokes as you can see. Lightroom didn’t lock up, it presented another
failure mode that I’ve seen before: it just didn’t process the selection.
After some delay it carried on as if nothing happened.

A question: do I need to proceed more slowly applying the brush? In theory
Lightroom should handle it regardless of speed, maybe display the hourglass
until it catches up, but practically is Lightroom going to work better if
I slow down?
--
Jeffrey Skinner
(Personal information removed by Moderator)

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Feb 03, 2020 0
Explorer ,
Feb 04, 2020

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I have slowed down the tempo of my brushstrokes and the app has become much more stable. Please let me know what you find. Something is wrong with the way fast input is handled. It should be fixed so that it informs the user it is working to catch up. Also the app should not fail by locking up or losing inputs.

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Feb 04, 2020 0
Adobe Employee ,
Feb 05, 2020

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If you are using healing for larger areas as in the video, it might be better to use larger strokes to avoid many small strokes. So if you have a larger brush, you don't need a lot of brushing. 
Meaning that you don't need to be fast.

Thanks,
Ignacio

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Feb 05, 2020 0
Adobe Employee ,
Feb 07, 2020

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Btw one more tip:
a good brush size would be around 75 for zoomed out brushing.
If you want to handle details its better to zoom in than change the brush size.
Unless you need a really thin one. But even so zooming in to max might still be better.

Thanks,
Ignacio

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Feb 07, 2020 0
Explorer ,
Feb 07, 2020

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I'm not sure that zooming is a great solution since LR still frequently gets lost when resizing. And loses brush strokes when you get ahead of it. I'm not sure why it's so slow, from the users POV. whatever the reason, this app is still unstable, for me. Based on the workarounds it seems like  like my problems must be easily reproducible

 

So LR Mobile is only useable if you slow your tempo and restart the thing when it gets lost. Is this the best we can expect? Adobe has a deserved reputation for producing professional grade software. But for that you have to go to LR Classic. Is there any plan to bring LR Moble up to that standard? Workarounds should be temporary.

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Feb 07, 2020 0
Explorer ,
Feb 09, 2020

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My last word on this:

 

The performance of Mobile Lightroom  is not up to professional standards. I guess I'm late to the party The performance of Mobile Lightroom  is not up to professional standards. I guess I'm late to catch on and that this is an open secret. I wish Adobe could be straight about the capabilities of its products. The root problem is that it's so very very slow and when it can't keep up it doesn't fail gracefully. I can't get much creative flow happening  with so much wait  time. This may be partly due to the limitations my 1st generation IPad Pro.

 

I guess I'll head on back to Lightroom Classic. I assume the Pros are there already.

 

 

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Feb 09, 2020 0
New Here ,
Aug 05, 2020

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I use lightroom for ipad. when I try to use healing brush the app stops working. Can anyone help me?

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Aug 05, 2020 0
Explorer ,
Aug 05, 2020

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Nope. If you look at the preceding thread it is clear that this is a standing problem and there is no plan to fix it. They don't even acknowledge it.  This is a quality issue and Adobe gets a failing grade. No other drawing app ( eg Rebelle, Procreate) has this problem. If you want pro quality,  go to the desktop.

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Aug 05, 2020 0